Job Description
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Accident/Incident Investigator
Accident/Incident investigators are responsible for reviewing and investigating accidents, incidents, and customer complaints to determine their nature and cause, including crashes, customer complaints and workplace injuries. The position includes assisting in the development of safety measures to mitigate future accidents/incidents. Attention to detail and a high level of critical thinking are necessary for examining reports and video camera systems. This position must possess a high level of confidentiality for sensitive information and may be called upon to appear for legal matters as they pertain to incidents/accidents.
ESSENTIAL FUNCTIONS
Examine evidence to determine details of occurrence, and the root cause of accidents.
Collect all pertinent information and specific details as to the occurrence, including details prior to and directly after the event, as well as any other relevant details.
Determine whether laws, company policies or regulations were violated that resulted in the incident/accident.
Prepare detailed reports that include information about the accident circumstances, findings of fact, conclusions, and recommendations for preventing future similar accidents/incidents.
Testify (as needed) as a witness in accident investigation or video retention for court.
Review on-board video camera software and review customer complaints and other reported incidents.
Review facility camera software to review reported incidents occurring on Metro property.
Maintain records and reports of all accidents and incidents on METRO property and vehicles.
Complete other related reports needed to conduct investigation and reports for other agencies and community partners.
Maintain an accident database, documenting all accident-related information.
Ability to communicate effectively with internal and external departments regarding incidents.
Support Transportation and Operation staff in accident investigation when needed during major accident/incidents involving Metro assets.
Ability to work independently on site and in the field.
Ability to work in compliance with Metro's policies.
Ability to be on-call for after-hours incidents.
Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
Proficiency - Able to multi-task, plan, and measure results, create and analyze data, excellent computer skills, accuracy, and attention to detail, excellent project management skills.
Education
Bachelor's Degree in a Safety discipline, or related field of study preferred OR
At least five (5) years of accident, criminal or insurance investigation experience.
Experience
Federal, State and Local safety regulations and laws.
Report writing
Evidence collection
Investigation techniques
Video surveillance
SKILLS & ABILITIES
Computer Skills
Microsoft, SharePoint, and other related software abilities.
Certificates & Licenses
Legal background and/or
Investigative certifications (Law Enforcement or Accident Reconstruction) preferred.
Other Requirements
Valid Driver's License Required.
Knowledge of Ohio traffic laws and court procedures.
Ability to work well under pressure.
Excellent communications skills (verbal and written).
Good interpersonal skills during diverse situations.
Strong negotiation skills.
WORK ENVIRONMENT
Office atmosphere, when needed field work.
Equal Employment Opportunity Statement
Metro is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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Job Tags
Work at office, Local area,