Job Location: Warwick, RI. Virtual with in-person training. New hires should live within a commutable distance of Warwick, RI.
The Team You Will Join - Life Services Department: Our Customer Care Advocates handle inbound customer service inquiries via the telephone and resolve complex life insurance claim inquiries. The successful candidate is a compassionate listener with strong phone skills who can guide callers with clarity, empathy, and professionalismensuring each interaction is a supportive and positive experience, even during emotionally difficult times. With an understanding of the customers' needs and commitments to providing effective solutions, you will deliver a service experience that not only meets but exceeds expectations, making it simple and seamless for customers to do business with us.
How You'll Help Us Build a Confident Future:
What You Need to Succeed (Required Qualifications):
What Can Give You an Edge (Preferred Qualifications):
Business Category: Global Customer Service & Operations
Number of Openings: 20
At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers. MetLife offers a comprehensive benefits program including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services, and paid time off. All incentives and benefits are subject to applicable plan terms. Equal Employment Opportunity/Disability/Veterans. If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
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