Job Description

Software Support Engineer, New Grad (Remote)

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Job Summary:

Canonical, a leading provider of open source software and operating systems, known for Ubuntu, is hiring a Software Support Engineer. The role involves resolving complex customer issues related to Ubuntu and other open source software, maintaining relationships with various teams, and participating in upstream communities.

Responsibilities:

1. Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
2. Maintain close relationships with Canonical's Field, Support, and Product Engineering teams.
3. Participate in upstream communities.
4. Develop bug fixes, backport patches, and collaborate with upstream projects for inclusion.
5. Review code produced by other engineers.
6. Exercise good judgment in technical methods and techniques.
7. Prioritize tasks and manage time effectively.
8. Participate in team discussions to improve processes, tools, and documentation.
9. Maintain clear, technical, and concise communication.
10. Work remotely with up to 10% international travel for meetings, events, and conferences.

Qualifications:

Required:

• Exceptional academic record.
• Background in Computer Science, STEM, or similar fields.
• Experience with Linux and open source software.
• Experience with at least one of Python, Go, C, or C++ on Linux.
• Willingness to learn new technologies and troubleshoot complex issues.
• Willingness to travel up to 4 times a year for internal events.

Preferred:

• A passion for technology and collaboration with talented people.
• Curiosity, flexibility, articulateness, and accountability.
• Soft skills such as passion, enterprise mindset, thoughtfulness, and self-motivation.
• Interest or willingness to learn about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, distributed systems.

Company:

Canonical, the publisher of Ubuntu, provides trusted open source solutions for enterprises. Founded in 2004, headquartered in London, UK, with 1001-5000 employees. Canonical offers H1B sponsorships and is currently in the Late Stage of hiring.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Software Development

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