Job Description

Service Writer

A Service Writer is primarily responsible for creating repair orders for customers, creating estimates for work found during inspection, selling service/repairs/tires/etc. to customers, ordering parts, and contacting and completing the transaction with the customer. A Service Writer will use leadership and mentoring skills to drive the entire team towards timely and accurate estimates, higher quality repairs, and increased customer satisfaction.

Midas is one of the world's largest providers of automotive services offering brake, maintenance, tires, exhaust, and steering and suspension services at more than 2,000 franchised, licensed and company-owned Midas shops in 13 countries, including nearly 1,300 in the United States of America and Canada. The Midas Stephenville location is locally owned by a multi-store franchisee who has been serving the Stephenville and Granbury community for years.

Duties and Responsibilities:

• Compile accurate estimates and review them with customers. Keep the customer posted on vehicle status and order parts as needed.
• Greet customers and answer phones in a professional and friendly manner.
• Perform all office duties: cash out customers, post vendor invoices, properly handle all other paper flow in the office, open at the beginning of the day, close out at the end of the day.
• Follow up with customers; call upcoming appointments, and call back customers for satisfaction.
• Monitor and maintain office cleanliness and keep it to standard.
• Rent, monitor, and maintain shop vehicles (clean, maintain, and repair).
• Communicate with Management, Office Staff and/or Customers as needed.
• Operate vehicles in a safe and responsible manner and interact with customers in a courteous and friendly manner. Must always promote positive customer relations by maintaining a professional appearance and demeanor in the shop.
• Assist in maintaining shop and office appearance and safety standards.
• Assist with inventory and stock.
• Will be asked to shuttle customers, rent courtesy cars, and retrieve parts as needed.
• Will be required to follow all company safety, procedure, and environmental rules.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent required.
• Valid driver's license required.
• Strong customer service skills.
• Strong verbal communication skills.

Physical Demands/Work Environment:

• Frequent standing and walking for long periods of time.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Ability to enter and locate information on computer.
• Ability to visually verify information, often in small print.
• Ability to safely operate a motor vehicle.

Benefits:

• Employees regularly scheduled for 5-day workweeks to promote work-life balance.
• Six paid holidays per year.
• Five paid vacation days per year after one year of employment, and ten paid vacation days per year after two years of employment.
• Compensation provided to employees who attend eligible after-hours training/courses/certifications.
• Free access to extensive online training catalogs for current employees.

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